Washer: Slow or no agitation or spinning

Many components come into play when the spin basket or agitator moves, and a problem with any of them could leave your wash unmoved.

The following troubleshooting videos may help you find the cause of the problem.

Troubleshooting Videos:

These repairs may help solve your Washer problem:

Replace the washer agitator dogs

Agitator dogs

Agitator dogs are small cams, located within the top half of the agitator, that control the agitator's movements. The dogs ratchet across the gear teeth in one direction and dig into the gear teeth in the opposite direction to create agitation. If the top half of the agitator spins freely, instead of ratcheting, replace the the agitator dogs.

For manuals, repair guides, and specific part recommendations, enter your model number.

Repair or replace the direct-drive washer clutch

Direct-drive washer clutch

The direct-drive washer clutch assembly is mounted above the direct-drive transmission under the outer washer tub. The clutch releases the brake and allows the basket to spin. If the clutch is worn out or isn't releasing the brake properly, either repair the clutch using a clutch band kit or replace it using a clutch replacement kit. A common symptom of a worn-out clutch is wet clothes at the end of the spin cycle because the washer isn't spinning fast enough or at all.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer lid switch

Lid switch

The lid switch on a top-load washer is a safety switch that detects whether the washer lid is closed. The lid must be closed when the basket spins; some top-load models require that the washer lid be closed before the washer drive motor runs. An open lid prevents some top-load washers from filling. If the lid switch isn't detecting whether the lid is closed, replace the switch.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer motor coupler

Motor coupler

The motor coupler is a flexible coupling on the motor shaft connection to the direct-drive gearbox. The motor coupler protects the drive motor from damage if the drive system seizes up. If the washer fills and drains but won't agitate or spin even though the drive motor runs (and typically buzzes), replace the motor coupler.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer gearcase

Gearcase

In a direct-drive top-load washer, the gearcase drives the agitator and the spin basket.The washer gearcase has internal gears that create the agitation motion. For the spinning motion of the spin basket, it shifts the drive shaft and spins the drive tube. If the gearcase in a direct-drive washer locks up or it doesn't work properly in the agitation or spin mode, replace it. The gearcase typically makes a grinding noise and may leak oil when it's failed.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer motor control board

Motor control board

The motor control board is a circuit-control board in a front-load washer that's usually in the bottom of the washer next to the drive motor. It monitors and controls the drive motor speed and direction for the tumble and spin actions during the cycle. If the motor doesn't run, the motor control board might need to be replaced.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer drive block

Drive block

The drive block, which attaches to the top of the spin tube, rotates the spin basket when the washer is in spin mode. If the drive block wears out, the basket wobbles and rattles during the spin mode or won’t spin at all. Before replacing the drive block, make sure the spanner nut under the agitator that holds the spin basket against the drive block isn’t loose. If the spanner nut is tight and the basket still wobbles, replace the drive block.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer water-level pressure switch

Water-level pressure switch

The water-level pressure switch detects the water level in the wash tub. If the water-level pressure switch is defective, the washer won't fill properly. It could not fill at all or it could overfill even to the point of overflowing. If the pressure switch doesn't accurately detect and control the water level in the washer, replace it.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer timer

Timer

The timer controls the component functions in the washer. Also called a cycle selector, the timer has a motor that advances the internal cams inside the timer body. The cams open and close electrical contacts to energize and de-energize components during the wash cycle. A control knob on the stem of the timer lets the user select cycles on the timer. If the timer motor does not advance or the contacts are defective in the timer, replace it.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer door lock assembly

Door lock assembly

The door lock assembly on a front-load washer includes a safety switch that detects whether the washer door is closed, a latch and a locking mechanism. If any of these components fails when the door is open, the door won't lock; if a component fails with the door is closed, the door won't open. Replace the entire assembly if any component fails.

For manuals, repair guides, and specific part recommendations, enter your model number.

Repair or replace the washer drain pump

Drain pump

The drain pump removes water from the washer at the appropriate times during the wash cycle. The pump's bearing can seize, the seal can fail or the impeller blades can break. The belt on a belt-driven pumps can break, and the pulley can shear off. A humming noise when the washer is full of water is a common symptom of a failing pump. In some cases, you can repair the pump by clearing it of debris, fixing wiring failures or replacing a seal. If the pump can't be repaired or rebuilt, replace it.

For manuals, repair guides, and specific part recommendations, enter your model number.

Repair or replace the washer spin basket

Spin basket

The spin basket is the perforated container that holds laundry during the wash cycle. The spin basket is inside the stationary outer tub. If the spanner nut becomes so loose that the spin basket doesn't rotate properly, tightening the spanner nut can often fix the problem. If the spin basket was damaged while the spanner nut was loose, replace the spin basket. Also replace the spin basket if it's scratched or damaged by an object left in a laundered garment.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer drive motor

Drive motor

The washer's drive motor provides the force to rotate the spin basket. It also drives the shaft of the gearcase to move the agitator in a top-load washer. It's either attached to a drive pulley with a belt or is directly attached to the drive shaft. If the motor windings fail or the bearings on the motor lock up, the motor won't run. Replace the drive motor if it's defective.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer main electronic control board

Main electronic control board

The main electronic control board, also called the mother board, governs the timing and execution of the washer component functions. It controls the fill valves, the drive motor and the drain pump.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer shifter assembly

Shifter assembly

The shifter assembly—also called the actuator—in a top-load washer is mounted on the bottom of the gearcase. The shifter assembly's motor shifts the drive system between the agitation mode and the spin mode. A sensor on the shifter monitors the position of the drive system during the wash cycle. If the motor, sensor or mechanical parts of the shifter assembly fail, the washer stops and signal an error code. Replace the shifter assembly if it malfunctions.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer basket drive

Basket drive

The basket drive is on top of the transmission and clutch assembly in the washer drive system. The basket drive houses the brake mechanism for the spin basket and has the spin tube shaft that rotates the spin basket in the spin mode. The washer won't spin and you'll hear screeches and squeals when the basket drive fails. Replace the basket drive if it's worn or broken.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer clutch band

Clutch band

The clutch releases the brake in the drive system to allow the basket to spin when the washer is in spin mode. The clutch band creates friction between the clutch hub and the clutch lining, causing the entire clutch assembly to rotate and release the brake. A worn clutch band won't release the brake so the washer won't spin. Replace the clutch band if it's worn or broken.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer agitator

Agitator

The agitator is mounted inside the spin basket of the washer. The agitator rotates back and forth and moves the clothes inside the spin basket to achieve effective cleaning during the agitation cycle. Replace the agitator if it's cracked or broken, or if the top part of the agitator is not ratcheting properly, which indicates damage to the teeth that engage the agitate dogs.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer drive belt

Drive belt

Some washes have a drive systems that uses a belt to transmit the rotation of the drive motor pulley to the gear case or the spin basket pulley. If the motor runs but the spin basket or agitator does not move, then the belt may be broken. If the belt is damaged or broken, replace it.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace a washer shock absorber

Shock absorber

Shock absorbers absorb the vibrations and movements of the outer washer tub on a front-load washer. The shock absorbers also hold the outer tub in place to prevent damage, while allowing reasonable movement during spin and agitation modes. A common symptom of a failing shock absorber is knocking and tub instability at high spin speeds. If the shock absorbers don't maintain the stability of the tub, replace them.

For manuals, repair guides, and specific part recommendations, enter your model number.